Refund Policy

At Isla Wellness Ltd., we are committed to providing a premium experience for our community. Please review our refund policy carefully before purchasing.

Class Packs & Credits

All class packages, credit bundles, and drop-in purchases are non-refundable once any class within the package or credit balance has been used. Once a class has been attended, the associated credit is considered redeemed and cannot be refunded, transferred, or exchanged.

Unused Credits

Requests for refunds on fully unused packages must be submitted within 7 days of purchase. Refunds on unused credits, where approved, may be subject to a processing fee.

Memberships

Monthly unlimited memberships are non-refundable once the billing cycle has begun. Please refer to your membership agreement for cancellation terms.

Private Sessions

Private 1-on-1 sessions cancelled with less than 24 hours' notice are non-refundable.

No-Shows & Late Cancellations

Classes not cancelled within our stated cancellation window will be forfeited and the credit deducted.

Grip Socks & Retail

Grip socks and other retail items are non-refundable once opened or used, for hygiene reasons.

Pilates Retreats

Nothing is charged when you request a retreat. Once we have confirmed your room, a deposit is due (50% for most rooms), and the balance 30 days before you arrive.

Retreat Cancellations

You can cancel free of charge up to 30 days before you arrive, and your deposit is refunded in full. From 30 days before arrival, retreat bookings are non-refundable. Instead of cancelling, you can move your dates, subject to availability, at the price of the new dates. One partner property, our five-star beachfront suites, is non-refundable from the moment the deposit is paid; this is shown before you request it.

For any questions regarding this policy, please contact us at contact@isla.fit .