Refund Policy

At Isla Wellness Ltd., we are committed to providing a premium experience for our community. Please review our refund policy carefully before purchasing.

Class Packs & Credits

All class packages, credit bundles, and drop-in purchases are non-refundable once any class within the package or credit balance has been used. Once a class has been attended, the associated credit is considered redeemed and cannot be refunded, transferred, or exchanged.

Unused Credits

Requests for refunds on fully unused packages must be submitted within 7 days of purchase. Refunds on unused credits, where approved, may be subject to a processing fee.

Memberships

Monthly unlimited memberships are non-refundable once the billing cycle has begun. Please refer to your membership agreement for cancellation terms.

Private Sessions

Private 1-on-1 sessions cancelled with less than 24 hours' notice are non-refundable.

No-Shows & Late Cancellations

Classes not cancelled within our stated cancellation window will be forfeited and the credit deducted.

Grip Socks & Retail

Grip socks and other retail items are non-refundable once opened or used, for hygiene reasons.

For any questions regarding this policy, please contact us at contact@isla.fit .